FAQS
WA: +31 615 883 618
E-Mail: info@boldnbrash.com
We are shipping to
all the european countries
Standard shipping costs
starting from 4,99
Support via email
and WhatsApp every day.
General Information
How can I contact Bold ‘n Brash
We would love to hear from you and help you unleash your bold and brash style. Whether you have a question about our products or want to share your feedback, our customer service team is here to assist you. Click here
How long does it take to get an answer?
We always aim to answer every question within 24 hours. Mostly it will not even take up to 24 hours, we are working day and night to make our clients happy.
To which countries do you ship?
We deliver to all European countries with DHL, DPD or UPS.
Which payment methods can I use?
You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex. More will be added in the near future.
How do I find the right size?
We advise you to check the size guide on the product page. By doing so, you will find the perfect size for you.
What is the delivery time?
The delivery time after is between 2 – 6 working days.
What are the shipping costs?
Shipping costs starts from 4,99 to all European countries. It may vary based on the order.
I haven't received my item. What can I do?
You receive a tracking number for all your purchases. I can you can’t figure it out yourself, we are glad to help you out. Just contact us via mail or WhatsApp.
How can I cancel my order?
Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.
What are the return conditions?
Return period
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
Return conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
For items purchased in the sale or discounted items we do not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.
Shipping costs are not refundable.
What are the return costs?
Returns are on your own cost and depending on the courier and the country you return your package from.
How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@boldnbrash with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.
Privacy Policy
At Bold ‘n Brash, we take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your information when you visit our website, interact with us, or make a purchase.
Information we collect
We may collect personal information, such as your name, email address, phone number, shipping address, and billing information when you make a purchase or interact with us. We may also collect information about your browsing behavior, IP address, and other technical information through the use of cookies and other tracking technologies.
How we use your information
We may use your information to fulfill your orders, provide customer service, send you promotional emails or newsletters, and improve our website and services. We may also use your information to comply with legal obligations or protect our rights and property.
How we protect your information
We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. We use industry-standard security measures such as encryption, firewalls, and secure servers to protect your information.
Disclosure of information to third parties
We may disclose your personal information to third-party service providers such as shipping companies or payment processors to fulfill your orders or provide services to us. We may also disclose your information to comply with legal requirements or protect our rights and property.
Your rights
You have the right to access and correct your personal information or request that we delete it. You may also opt-out of receiving promotional emails or newsletters by following the unsubscribe link in the email.
Changes to this privacy policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on our website.
Contact us
If you have any questions or concerns about our privacy policy, please contact us at info@boldnbrash.com.
